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Wei-Jia Liu

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Review Open access Sep 2026

Dynamic Identification of Hotel Service Experience Quality Based on Semantic Mining of Online Reviews

This study develops a dynamic framework for identifying hotel service experience quality through semantic mining of online reviews. Ctrip reviews from 260 hotels in Shanghai, Beijing, Guangzhou, Chengdu, and Hangzhou between 2021 and 2024 were cleaned into 156,000 valid reviews and 10,842 hotel-month observations. The...

Wei-Jia Liu · 0 citations

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