Widya Oryzanto

The Effect of Patient Experience and Effective Physician-Patient Communication on Patient Loyalty Through Patient Satisfaction and Patient Trust in Outpatients at S. Anggoro Islamic Hospital

The high rate of repeat outpatient visits does not always reflect patient loyalty because decisions to return may be influenced by service experience, physician–patient communication, satisfaction, trust, and structural factors. This study aimed to analyze the effects of patient experience and effective physician–patie...