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Y. Rahmah

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Conference Sep 2026

THE ROLE MEDIATING OF TRUST IN THE EFFECT OF SERVICE QUALITY AND E-WOM ON REVISIT INTENTION AT COMMAND CENTRE 112, GRESIK REGENCY

This study aimed to examine the effects of Service Quality and Electronic Word of Mouth (E-WOM) on Revisit Intention through Trust as a mediating variable in Command Centre 112 Gresik Regency. The study employed a quantitative approach, with data analysed using Partial Least Squares Structural Equation Modelling (PLS-S...

Y. Rahmah, Eva Desembrianita · 0 citations

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