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How Anthropomorphic Attitudes Toward Agents Divide User Behavior, and How Design Should Change

A field study of a desktop assistant, where renamers chose the revised reply far more often than default-name users on being treated as a person and having affect received, less robustly on willingness to continue, and neither judged it worse on task interference.

Ting-Yu Cao, Yan Tang, Ke-Er Hu et al. · 0 citations
#artificial intelligence Review Sep 2026

Proactive Service Agents: A Unified Decision Framework, Methods, and Evaluation

This survey gives an operational definition centered on initiative and formulates the problem as a partially observable sequential decision process constrained by authorization and risk, and shows why offline classification performance alone does not predict deployment benefit and why long-term memory is not a defining...

Yan Tang, Ting-Yu Cao, Yuan-Bo Tang et al. · 2 citations

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