Review
Open access
Sep 2026
The impact of AI chatbot service quality on consumer purchase intention: the cognitive and affective mediating mechanisms
The increasing prevalence of artificial intelligence chatbots in e-commerce raises questions about how the service quality dimensions of AI chatbots may influence consumer purchase intentions. Drawing on Expectation-Confirmation Theory, the Information Systems Success Model, and the Technology Acceptance Model, thi...
Hong-Yan Wu, He-Wei Li, Ya-Cun Xiao et al.
· Frontiers in Psychology · 0 citations