Review
Aug 2026
When AI improves and impairs performance: role stress and regulatory focus in service work
A novel explanation of how AITI simultaneously improves and impairs task performance by uncovering two contrasting role-stress mechanisms is offered, which provides a richer understanding of employee–AI interaction in service work.
Xiao-Jun Wu, Ying-Ji Zhang, Chi-Yin Chen
· International Journal of Con... · 0 citations