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Yulius Yohanes

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Open access Oct 2026

Accountability, Responsibility, and Responsiveness in Student Administration Services: A Case Study of Higher Education Governance

Student administrative services in higher education are increasingly positioned as a strategic component of institutional governance rather than merely routine procedural support. However, existing studies predominantly assess service quality through student satisfaction approaches (e.g., SERVQUAL), which often overloo...

Alexsius Tri Dirmanto, Yulius Yohanes, Erdi Erdi et al. · 0 citations

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