Author

Zhao-Le Gong

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Review Open access Sep 2026

Safety, accuracy, information quality, readability, and supportive communication of LLM-based chatbots in responses to researcher-developed consumer-oriented prompts on recurrent aphthous stomatitis: an exploratory cross-sectional comparative study

Recurrent aphthous stomatitis (RAS), commonly known as oral ulcers, is a frequent and painful oral mucosal condition that often prompts people to seek consumer health information before professional consultation. Although LLM-generated health advice has been studied in several clinical fields, multidimensional evid...

Yu-Long Wang, Jing-Jing Li, Zhao-Le Gong et al. · Frontiers in Oral Health · 0 citations

Review Open access Sep 2026

A comparative evaluation of generative AI chatbots for patient-oriented advice on painful diabetic peripheral neuropathy: safety, accuracy, guideline concordance, actionability, and readability

The five generative AI chatbots compared showed distinct performance patterns across content quality and readability, with ChatGPT generally achieved higher content-related scores, whereas Doubao scored lower.

Li-Na Gu, Zhao-Le Gong, Xiao-Li Qian et al. · Frontiers in Public Health · 0 citations

#generative ai Open access Sep 2026

A comparative cross-sectional evaluation of generative AI chatbots for patient-oriented bacterial vaginosis health advice: safety, accuracy, guideline concordance, empathy, and readability

This exploratory study characterizes a recorded sample of specific chatbot responses, not stable or repeatable performance characteristics, and establishes a stable ranking of underlying model capability, clinical effectiveness, or suitability for unsupervised care.

Ling Miao, Li-Na Gu, Zhao-Le Gong et al. · Frontiers in Reproductive He... · 0 citations

Review Open access Aug 2026

Evaluation of generative AI-driven chatbots as sources of consumer health information on hand, foot, and mouth disease: a cross-sectional comparative study of safety, accuracy, information quality, readability, and empathy

Across a limited set of standardized English-language prompts, the five chatbots often generated coherent HFMD information, but occasional safety-relevant inaccuracies and readability barriers remained, suggesting these systems may support general information seeking but should not replace individualized professional a...

Zhao-Le Gong, Yan Na, Yi Guo et al. · Frontiers in Public Health · 0 citations