Beyond the Monolithic Interface: A Research Agenda for Plural Conversational AI
The current paradigm of artificial intelligence (AI) design elevates conversational chatbot interfaces, making them the default mode through which hundreds of millions of people interact with AI systems globally. This narrative review identifies three related harms produced by the single-voice chatbot interface, drawin...
Avijit Ghosh, Afifah Kashif, Isabelle Kohout et al.
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