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Zinhle P. Khumalo

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Review Open access Nov 2026

Explaining institutional variation in healthcare service quality: evidence from public hospitals in KwaZulu-Natal, South Africa

Purpose This study explains variation in healthcare service quality through an institutional and process-oriented lens rather than treating quality as a simple statistical comparison between hospitals. Drawing on institutional theory and Donabedian's structure-process-outcome logic, it examines whether Human Capital De...

Zinhle P. Khumalo · 0 citations

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