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Author

Zulfatun Sofiyani

2 papers indexed here

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Open access Sep 2026

Service quality, customer satisfaction and innovation in public libraries

This study examines the impact of dimensions of service quality on customer satisfaction in public libraries and explores innovation as a potential moderator of this relationship. Using a quantitative design, data were collected using a questionnaire from 250 active users across six public libraries in East Java, Indon...

Koko Srimulyo, Rahma Sugihartati, Arya Wijaya Pramodha Wardhana et al. · 0 citations
Review Open access Sep 2026

Predicting perceived information overload from social media use: a machine learning approach

The rapid growth of social media has intensified users’ exposure to large volumes of information, increasing the risk of perceived information overload. While prior studies have primarily examined this phenomenon using explanatory models, limited attention has been given to its prediction. This study aims to predict pe...

M. N. Masrek, Endang Fitriyah Mannan, Zulfatun Sofiyani et al. · 0 citations

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