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A Multiple Case Study of Artificial Intelligent System Development in Industry
There is a rapidly increasing amount of Artificial Intelligence (AI) systems developed in recent years, with much expectation on its capacity of innovation and business value generation. However, the promised value of AI systems in specific business contexts might not be understood, and further integrated into the development processes. We wanted to understand how software engineering processes and practices can be applied to develop AI systems in a fast-faced, business-driven manner. As the first step, we explored contextual factors of AI development and the connections between AI developments to business opportunities. We conducted 12 semi-structured interviews in seven companies in Brazil, Norway and Southeast Asia. Our investigation revealed different types of AI systems and different AI development approaches. However, it is common that business opportunities involving with AI systems are not validated and there is lack of business-driven metrics that guide the development of AI systems. The findings have implications for future research on business-driven AI development and supporting tools and practices.
Experimenting with Multi-Agent Software Development: Towards a Unified Platform
Large language models are redefining software engineering by implementing AI-powered techniques throughout the whole software development process, including requirement gathering, software architecture, code generation, testing, and deployment. However, it is still difficult to develop a cohesive platform that consistently produces the best outcomes across all stages. The objective of this study is to develop a unified platform that utilizes multiple artificial intelligence agents to automate the process of transforming user requirements into well-organized deliverables. These deliverables include user stories, prioritization, and UML sequence diagrams, along with the modular approach to APIs, unit tests, and end-to-end tests. Additionally, the platform will organize tasks, perform security and compliance, and suggest design patterns and improvements for non-functional requirements. We allow users to control and manage each phase according to their preferences. In addition, the platform provides security and compliance checks following European standards and proposes design optimizations. We use multiple models, such as GPT-3.5, GPT-4, and Llama3 to enable to generation of modular code as per user choice. The research also highlights the limitations and future research discussions to overall improve the software development life cycle. The source code for our uniform platform is hosted on GitHub, enabling additional experimentation and supporting both research and practical uses. \end
Bridging Humans and LLMs: Investigating Human-AI Collaboration in Multi-agent Requirements Analysis for Organizational AI Adoption
Context: Organizations adopting Artificial Intelligence (AI) face challenges in eliciting and analyzing requirements that align with strategic objectives, especially when human oversight and iterative refinement are needed. Large Language Models (LLMs)-based Multi-agent systems provide a potential solution by supporting structured and collaborative Requirements Engineering (RE) processes for AI adoption planning. Objective: The objective of this study is to investigate whether a multi-agent system, built on LLMs and supported by human input, can assist in requirements analysis for AI adoption. Method: We used a mixed-method approach: (i) designed and developed a multi-agent system to support the generation and prioritization of requirements for AI adoption, (ii) conducted multiple case studies with four companies to evaluate the system, and (iii) collected data through post-session questionnaires from nine participants and follow-up interviews, one per company. Results: Questionnaire and interview findings together indicate that the system may assist in identifying relevant and goal-aligned requirements. Seven participants considered the generated requirements relevant, and six found them aligned with organizational goals. Participants noted that iterative feedback improved completeness and feasibility, often within two feedback rounds. Both data sources show that human input was essential to clarify technical details, ensure contextual accuracy, and validate prioritization results. Participants from all companies also identified usability, transparency, and scalability as areas requiring further refinement for broader organizational use. Conclusions: LLM-based multi-agent systems can support strategic AI planning by enabling iterative refinement with human experts. Future work will include more interviews with stakeholders and adjustments to system features to improve transparency, usability, and scalability.
ECCOLA - a Method for Implementing Ethically Aligned AI Systems
Various recent Artificial Intelligence (AI) system failures, some of which have made the global headlines, have highlighted issues in these systems. These failures have resulted in calls for more ethical AI systems that better take into account their effects on various stakeholders. However, implementing AI ethics into practice is still an on-going challenge. High-level guidelines for doing so exist, devised by governments and private organizations alike, but lack practicality for developers. To address this issue, in this paper, we present a method for implementing AI ethics. The method, ECCOLA, has been iteratively developed using a cyclical action design research approach. The method aims at making the high-level AI ethics principles more practical, making it possible for developers to more easily implement them in practice.