Results indicate that LLM-augmented analytics on a converged Oracle 26AI platform can reduce average analytical query resolution time by approximately 60 percent relative to traditional BI report cycles, achieve semantic retrieval precision above 90 percent for enterprise knowledge corpora, and reduce generative output hallucination rates by more than half when grounding is enforced through in-database retrieval.
Abstract
Enterprise organizations increasingly hold two categories of information assets that have historically been managed by incompatible systems: structured relational data governed by transactional database platforms, and unstructured knowledge assets such as policy documents, clinical notes, audit records, and correspondence that resist tabular representation. Oracle 26AI, the converged successor to Oracle Database 23AI, embeds vector storage, hybrid semantic and relational retrieval, and native large language model (LLM) orchestration directly inside the database engine, removing the fragile middleware layer that has traditionally connected enterprise data to AI systems. This paper examines how large language models can be integrated with Oracle 26AI to deliver advanced enterprise analytics and knowledge management capabilities, including conversational natural language querying, retrieval-augmented generation (RAG) over proprietary knowledge repositories, automated insight narration, and governed knowledge retrieval workflows. Drawing on Oracle's published architectural roadmap, established RAG and vector indexing literature, and enterprise deployment patterns observed in regulated industries such as health insurance, this paper proposes the Enterprise Knowledge and Analytics Intelligence Framework (EKAIF), a six-domain methodology spanning data convergence, semantic retrieval, LLM orchestration, analytics and insight delivery, governance and compliance, and continuous evaluation. The paper further presents integration patterns for embedding LLMs with Oracle 26AI, a retrieval-augmented generation pipeline design tailored to enterprise knowledge management, and benchmark findings drawn from Oracle 23AI vector search evaluations and comparable enterprise generative AI deployments. Results indicate that LLM-augmented analytics on a converged Oracle 26AI platform can reduce average analytical query resolution time by approximately 60 percent relative to traditional BI report cycles, achieve semantic retrieval precision above 90 percent for enterprise knowledge corpora, and reduce generative output hallucination rates by more than half when grounding is enforced through in-database retrieval. The paper concludes with a discussion of governance obligations, technical limitations, and future research directions for AI-native enterprise data platforms.
Enterprise Knowledge Management Platforms (EKMPs) help organizations capture, organize, share, and utilize knowledge to improve decision-making and operational efficiency. Traditional knowledge management systems often face challenges such as data silos, unstructured information, limited contextual understanding, and ineffective search capabilities. The integration of Large Language Models (LLMs) addresses these limitations by enabling intelligent search, semantic understanding, automated content generation, and conversational interfaces. This study proposes an LLM-powered knowledge management framework that combines Retrieval-Augmented Generation (RAG), semantic embeddings, enterprise-specific language models, and vector databases to transform enterprise data into actionable knowledge. The framework includes data ingestion pipelines, knowledge repositories, embedding generation modules, retrieval systems, and conversational AI interfaces while emphasizing security, privacy, governance, scalability, and explainability. It also addresses challenges such as hallucination reduction, domain adaptation, and knowledge freshness. Experimental results demonstrate that LLM-based systems significantly improve retrieval accuracy, response relevance, knowledge reuse, and user satisfaction compared with traditional keyword-based approaches. These advancements enhance employee productivity, decision quality, collaboration, and innovation, positioning LLM-driven knowledge management systems as a key enabler of enterprise digital transformation.
Farhan Malik, Zara Ahmed· International Journal of App...· 0 citations
A design-oriented framework, an evaluation protocol, and a set of open problems for governed structured-data agents are proposed for retrieval semantics, authorization, intent recognition, entity resolution, evaluation, failure modes, and latency.
The findings suggest that AI-based structured extraction may redefine how organisations formalise expertise, shifting from document-centric storage toward schema-driven knowledge architectures.
Dilyan Georgiev, E. Gourova· European Conference on Knowl...· 0 citations
Enterprise customer relationship management systems increasingly operate as repositories of fragmented customer knowledge rather than as unified intelligence platforms. Sales representatives, service agents, customer-success teams, marketing analysts, and executives rely on CRM data, call transcripts, support tickets, contracts, product documentation, knowledge articles, renewal histories, and external market signals, yet these assets are often distributed across incompatible schemas, permissions, and narrative formats. Large language models offer new opportunities for conversational customer intelligence, but their direct use in CRM environments introduces unacceptable risks, including hallucinated recommendations, privacy exposure, stale knowledge, weak auditability, and limited alignment with enterprise decision governance. This paper proposes a scalable retrieval-augmented generation architecture for trusted customer intelligence in enterprise CRM knowledge management. The proposed framework integrates hybrid retrieval, semantic indexing, policy-aware document ingestion, customer-entity resolution, vector and graph-based knowledge representations, evidence-grounded generation, human-in-the-loop feedback, and trust-oriented observability. The architecture is designed to support account planning, opportunity qualification, customer service resolution, churn-risk explanation, sales enablement, executive decision support, and knowledge reuse across customer operations. A design-science methodology is adopted to formalize the artifact, decompose architectural layers, define trust controls, and establish evaluation metrics for retrieval quality, answer faithfulness, decision usefulness, latency, scalability, compliance, and user adoption. The analytical discussion shows that enterprise RAG is not merely an LLM enhancement pattern but a socio-technical knowledge-governance architecture that transforms CRM from a passive transaction system into a source-grounded intelligence environment. The study contributes a conceptual model, evaluation framework, and implementation roadmap for organizations seeking to deploy generative AI in customer-facing functions without compromising factual reliability, security, or managerial accountability.
Achuta Krishna Kishore Varma Alluri· American International Journ...· 0 citations
A literature-based architectural framework for reliable knowledge retrieval systems that separates external knowledge management from LLM-based reasoning and generation is developed and indicates that reliable LLM deployment should be treated as an end-to-end architectural problem rather than solely a model-performance problem.
Bharat Kumar Reddy Karumuri· International Journal of Eng...· 0 citations
Schema-Aware Query Translation and Tabular Reasoning for Enterprise Databases aka Inference-from-RDBMS is presented, an open-source framework designed for schema-aware query translation, dynamic context pruning, and execution-guided tabular inference over complex RDBMS structures.
Harshil Lodhiya· International Journal of Res...· 0 citations
A new method for surgically removing training examples from a model reveals that as datasets grow, the link between what a model learns and what it produces dissolves.