INVESTIGATING THE TRUST IN GOVERNMENT AND ITS RELATIONSHIP ON E-GOVERNMENT SERVICE USAGE

Examining the Role of ICT and Media Exposure in Building Customer Trust toward E-Commerce

The present study is conducted to analyze the influence of social influence, attitudes, and media exposure on consumer trust in the e-commerce sector, which subsequently affects consumers’ intention to conduct transactions on e-commerce platforms. A quantitative method using online questionnaires was employed for data...

Malaysia Government Electronic Services for Future Sustainability

This study analyzes the sustainability of government services during the shift from traditional manual operations to online platforms and provides a structured approach to identifying research trends and key areas requiring improvement.

An Examination of Trust Effects and Pre-Existing Relational Risks An Examination of Trust Effects and Pre-Existing Relational Risks in eGovernment Services in eGovernment Services

Digital transformation in e-government services: exploring the role of public trust, transparency, accountability and citizen satisfaction in real-time service delivery

Governments around the world are initiating e-governance services to streamline administrative procedures and improve citizen satisfaction through advanced technology tools. Particularly, local governments facilitate various e-government services, including personal identification for individuals and their dependen...

Crisis of public trust and structural barriers in the “government to citizen” communication model

Growing reliance on social media for public information raises concerns about declining trust and ineffective digital Government-to-Citizen (G2C) communication. This study examines the decline of public trust in government amid the growing use of social media as a primary source of public information. The research aims...

Influence of Perceived Trust on Bank Customers’ Usage of Self-Service Technologies in Anambra State

This study examined the influence of perceived trust on bank customers’ usage of self-service technologies (SSTs) in Anambra State, Nigeria. The increasing adoption of digital banking services such as Automated Teller Machines (ATMs), mobile banking, and internet banking has transformed financial service delivery; h...