Exploring the Good Governance and Digitalization on the Efficiency of Integrated Business Permit and Licensing System in Bukidnon Local Government Units
Aug 2026· Journal of Entrepreneurship & Business Strategies· 0 citations
TL;DR
Results suggest that governance quality and digitalization jointly contribute to more efficient, transparent, and citizen-centered business permitting services in Bukidnon, Philippines.
Abstract
This study examined the influence of good governance and digitalization on the efficiency of the Integrated Business Permit and Licensing System (IBPLS) in selected Local Government Units (LGUs) in Bukidnon, Philippines. Anchored on the Technology Acceptance Model, Good Governance Theory, and the Digital Government Evolution Model, the study employed a quantitative descriptive-correlational design involving 400 Micro and Small Enterprises (MSEs). Data were analyzed using descriptive statistics, Pearson correlation, and multiple regression analysis. Results revealed that good governance, digitalization, and IBPLS efficiency were generally rated high. Significant positive relationships were found among the variables, with responsiveness, transparency, accessibility, and process automation emerging as significant predictors of IBPLS efficiency. These findings suggest that governance quality and digitalization jointly contribute to more efficient, transparent, and citizen-centered business permitting services. The study contributes to the e-governance and public administration literature by providing empirical evidence on the complementary role of governance and digital transformation in improving local government service delivery in a rural context. Practically, the findings support ongoing efforts of LGUs and policymakers to strengthen digital permitting systems and governance reforms.
This study assesses the relationship between digital transformation and local public administration by evaluating citizen perceptions and governance outcomes of the Koronadal City Portal. Although e-governance can improve transparency and efficiency, Local Government Units (LGUs) in the Philippines face significant infrastructure and implementation challenges. This study fills a critical gap in the literature by investigating the self-reported evaluations of 405 clients who used the portal for business permit applications and renewals. In this study, a quantitative descriptive correlational design was used, with a modified survey instrument based on the OECD Digital Government Index (DGI) and good governance theory. A composite assessment of digitalization was carried out across four dimensions: digital by design, data-driven public sector, government as a platform, and user-driven, while governance outcomes were assessed with an emphasis on satisfaction, efficiency, and civic participation. Through statistical analysis using the mean, standard deviation, and Pearson’s Correlation Coefficient, it was found that the level of digitalization is “Very High” (M = 3.30), with the Data-Driven Public Sector dimension being the highest (M = 3.36) among all others. Similarly, governance outcome was rated as “Highly Evident” (M = 3.26). Ultimately, the analysis revealed a strong and positive correlation (r = 0.739, p = < .001) between digitalization and governance outcomes. Despite these promising results, the “User-Driven” dimension has been rated the lowest (M = 3.25), indicating a need for strong “closed-loop” feedback. The study found that digitalization is strongly associated with the City of Koronadal’s effective local governance. Recommendations include prioritizing inclusive service design, expanding the digital platform into a “one-stop-shop” model to streamline processes and improve overall transaction efficiency, and moving from passive feedback to active civic engagement so that technology investment results in a real, citizen-centric government.
Nyrrh Manlapao, Joy C. Calva· Journal of Interdisciplinary...· 0 citations
This study examined the effectiveness of e-governance services and their influence on the ease of doing business among small and medium enterprises (SMEs) in Cabanatuan City, Nueva Ecija. Specifically, the study assessed the effectiveness of e-governance services in terms of accessibility, efficiency, reliability, and responsiveness. It also identified the challenges encountered by SMEs in using digital government services and proposed possible improvements to strengthen digital governance implementation. The study utilized a quantitative descriptive research design, with data gathered through survey questionnaires administered to 52 SME owners, managers, and business personnel who have experience using online government services for permits, registration, and other business-related transactions.
The findings revealed that respondents strongly agreed that e-governance services are effective, particularly in terms of accessibility and efficiency. Respondents perceived online government services as accessible across different devices and helpful in reducing physical visits to government offices, minimizing paperwork, and improving transaction processes. The study further found that e-governance positively influences the ease of doing business by simplifying business registration, permit applications, and regulatory compliance. However, despite the positive perceptions, respondents also identified several challenges affecting the use of e-governance services. These include government website downtime, unstable internet connectivity, insufficient technical support, unclear instructions, and limited technical knowledge among users.
Moreover, respondents strongly agreed that improvements such as enhanced platform usability, integrated online government systems, faster processing of online applications, improved customer support services, and training programs for SMEs should be prioritized. The study concludes that e-governance services significantly contribute to improving business operations and administrative efficiency among SMEs in Cabanatuan City. Nevertheless, continuous enhancement of digital infrastructure, online platforms, and support services is necessary to strengthen the effectiveness, accessibility, and reliability of e-governance services and to promote a more efficient and business-friendly digital environment.
Laizy Lyn C. Alarilla, Ronnel C. De Guzman, Janice S. Leal· International journal of res...· 0 citations
This study explores the relationship between corporate governance and organisational performance within state-owned enterprises (SOEs) in the Zimbabwean transport sector, with the objective of developing an integrated and contextually relevant governance-performance model. Despite their critical role in facilitating mobility and supporting trade, SOEs such as Air Zimbabwe and Zimbabwe United Passenger Company (ZUPCO) continue to experience persistent challenges, including financial deficits, operational inefficiencies, and declining service delivery standards. Existing scholarship tends to examine corporate governance in isolation, often overlooking the broader organisational and institutional contexts within which these enterprises operate. Adopting a mixed-methods research design, this study integrates quantitative analyses, comprising descriptive statistics, correlation, regression, and moderation techniques, with qualitative insights derived from interviews. The research is underpinned by a multi-theoretical framework that incorporates the resource-based view (RBV), institutional theory, systems theory, and contingency theory. The findings reveal that corporate governance plays a pivotal role in influencing organisational performance, alongside key internal factors such as human capital, technological capability, organisational culture, leadership, and the external operating environment. These elements collectively affirm the multidimensional nature of organisational performance. However, the study also finds that political interference significantly undermines the positive impact of governance structures and organisational capabilities. The study makes a theoretical contribution by advancing an integrated governance-performance model, while empirically highlighting the moderating effect of political interference. From a practical standpoint, the findings underscore the importance of comprehensive reforms in SOEs that prioritise strengthened governance frameworks, reduced political intrusion, and enhanced organisational capacity.
Samukeliso Musendame· Corporate Governance and Org...· 0 citations
This study investigates the interplay between e-government initiatives and public service performance, focusing on the implications of good governance in non-metropolitan local governments in Jambi, Indonesia. The ongoing challenge of enhancing public service performance in decentralized governance is underscored, as many local governments struggle to provide efficient and effective services. While e-government has been widely adopted as a solution, its outcomes are inconsistent across different institutional settings, prompting an exploration of governance's role in facilitating digital transformation. This research delineates good governance as a moderating variable in the e-government-public service performance nexus, contrasting with previous studies that primarily viewed governance as a direct or mediating factor. Employing a quantitative methodology with an explanatory design, this study analyzes data from cross-sectional surveys conducted among 377 civil servants in Kerinci Regency and Sungai Penuh City, utilizing Partial Least Squares Structural Equation Modeling (PLS-SEM) for analysis. Findings reveal that e-government positively influences public service performance significantly, and good governance also exerts a significant direct impact. However, the moderating effect of good governance is found to be non-significant, indicating that both governance and e-government function as independent determinants of public service performance, rather than in concert. This research challenges the prevailing notion that governance universally enhances digital transformation efficacy within the public sector, particularly in non-metropolitan contexts. It is important to interpret these findings with caution due to limitations in measurement reliability, as indicated by relatively low alpha and marginal Average Variance Extracted values for certain constructs.
Ferry Siswadhi, T. Widyatuti, Ni Nyoman Sawitri et al.· Ilomata International Journa...· 0 citations
This structured literature review explores the role of corporate governance in enhancing the effectiveness of management control systems (MCS), with a particular focus on the emerging challenges and strategic directions in implementation. Drawing on peer-reviewed publications from 2020 to 2025, the study synthesizes four critical themes: (1) the functional role of governance in MCS design, (2) multidimensional indicators of control system effectiveness, (3) barriers to governance-aligned MCS implementation, and (4) strategic responses to contemporary governance demands. The review reveals that corporate governance improves MCS by reinforcing transparency, accountability, risk mitigation, and stakeholder engagement, particularly when supported by internal audit, board independence, and digital capabilities. It also highlights emerging concerns such as cybersecurity, remote work productivity, technological adaptation, and employee well-being. Theoretically, this study contributes by integrating control systems theory with digital governance and behavioral insights; practically, it offers guidance for designing responsive, ethical, and performance-driven control architectures. Limitations include the reliance on secondary sources and the lack of empirical generalization, prompting future research to investigate causal mechanisms through mixed-methods approaches
Amalia Sholehah· Jurnal Profesi Dan Manajemen...· 0 citations
The empirical evidence indicates that digital transformation in government accounting has a positive and statistically significant influence on public budget efficiency and strengthens digital infrastructure, expanding the integration of government accounting information systems, and improving the digital competencies of public sector personnel.
Hisham Noori Hussain Al-Hashimy· International Journal of Mul...· 0 citations