Talking Past the Machine: Morality, Politeness, and Alignment in Human-AI Dialogue

Abstract

Conversational AI systems produce fluent, socially appropriate responses, yet whether they participate in cooperative communication or merely simulate its surface forms remains unclear - a question central to how these systems are evaluated, trusted, and designed. This study investigates how morality, politeness, and alignment - three dimensions central to cooperative dialogue - function in human-AI interaction compared to human-human conversation. We analyze 15,881 human-ChatGPT and 10,784 human-human multi-turn dialogues, using mixed-effects models to identify which features predict turn-to-turn alignment. We observe a consistent dissociation: AI produces the surface features of cooperative communication without the underlying social architecture. Moral output appears preconfigured rather than negotiated; warmth is generated without face sensitivity; linguistic convergence declines persistently. Most strikingly, the cooperative mechanisms themselves reverse direction: hedging and softening associated with greater accommodation between humans are associated with reduced alignment when produced by AI, and purity framing associated with human divergence coincides with users converging toward the AI. Agency - giving users room to shape the exchange - is the most consistent predictor of alignment across both interaction types, while lower moral assertiveness in more recent models is not accompanied by better cooperation. Together these patterns suggest that AI reproduces the surface of cooperation without the mutual adaptation that grounds it between humans - and, more surprisingly, that mechanisms sustaining human accommodation can run in reverse with AI, suggesting a turn-level view may be insufficient for interaction-level success.