Same Stories, Different Journeys: Exploring Persona-Grounded Conversational Agents for Supporting Career Exploration with Peers'Posts
TL;DR
This paper developed JobMate, a prototype featuring agents that have personas built upon peers' posts and follow the self-determination theory to converse with users, and discusses design implications for combining authentic peer experiences with generative AI in career exploration.
Abstract
Young job seekers frequently explore their career possibilities by browsing peers'posts that share job-seeking experiences. However, static browsing requires them to reconstruct fragmented cases and privately judge what others'experiences mean for themselves, sometimes intensifying anxiety through upward social comparison. In this paper, we examine how transforming these posts into persona-grounded conversations reshapes this sensemaking process. We developed JobMate, a prototype featuring agents that have personas built upon peers'posts and follow the self-determination theory to converse with users. In a between-subjects comparative study with 24 participants, RedNote browsing exposed diverse trajectories but left reconstruction and comparison largely to users, whereas JobMate supported case selection and continued questioning. The conversations further prompted users to articulate previously implicit constraints and accept, challenge, or revise the agent's interpretations. We discuss design implications for combining authentic peer experiences with generative AI in career exploration.
