Available but Not Usable: Dark Patterns and Interaction Cost in Social Media Privacy and Safety Settings for Teens
TL;DR
An expert evaluation of six privacy and safety tasks across TikTok, Instagram, Snapchat, and YouTube with moderated think aloud sessions and a wayfinding audit that integrates expert evaluation, usability testing, interaction cost, and dark pattern analysis are proposed.
Abstract
Social media platforms are central to teenagers'lives, and their designs can expose users to privacy, safety, and wellbeing harms. Platforms increasingly offer protective settings, though the presence of a control reveals little about whether teenagers can find, use, and benefit from it over time. We paired an expert evaluation of six privacy and safety tasks across TikTok, Instagram, Snapchat, and YouTube with moderated think aloud sessions in which 11 teenagers aged 14 to 17 attempted the tasks. Interaction cost and dark patterns analysis allowed us to compare the complexity designed into each task with the effort participants incurred as they located, configured, and interpreted controls. Recurring dark patterns appeared across tasks, and most participant attempts exceeded the expert baseline. Protective settings therefore risk being insufficiently usable or durable in practice, and we propose a wayfinding audit that integrates expert evaluation, usability testing, interaction cost, and dark pattern analysis.
