"A Necessary Evil": Teenagers'Sensemaking of Privacy and Safety Settings on Social Media
Abstract
Social media platforms are embedded in teenagers'daily lives, supporting friendship and identity while exposing teenagers to unwanted contact and privacy harms. Previous scholarship has documented how attention capture strategies and dark patterns shape social media use, and we extend this work to better understand platform settings that ostensibly provide privacy and safety protection. We report on think-aloud sessions with 11 teenagers aged 14 to 17 who completed six privacy and safety tasks on Instagram, TikTok, Snapchat, and YouTube. We show how participants worked out what a setting meant through their routines, boundaries, and prior experiences, how they accommodated protections softer and less predictable than expected, and how they treated the platform as the authority on what protection should look like. We argue that feature-by-feature evaluation cannot establish whether teenagers are protected, and that platforms should carry the obligation to show that a protective action took effect and is durable.
