Aug 2026· Malaysian Journal of History, Politics and Strategic Studies· 0 citations
TL;DR
It is indicated that effective SPBE implementation relies on the interplay of these strategic determinants and necessitates asymmetrical policy responses customized to local settings, and offers pragmatic insights for expediting adaptable and service-oriented digital governance in Indonesia.
Abstract
The digital transformation of government is a crucial aspect of Indonesia’s bureaucratic reform,
designed to improve efficiency, transparency, and responsiveness. The execution of the Electronic-
Based Government System (SPBE) at the local level is inconsistent. This study analyzes strategic
elements affecting SPBE in three places with differing conditions: Banyuwangi Regency, Metro City,
and Ternate City. Employing a constructivist paradigm and qualitative case study methodology, data
were gathered via interviews, focus group discussions, observations, and document analysis, which
were then thematically analyzed using NVivo 12 Plus. The findings delineate seven interconnected
elements influencing digital transformation: leadership commitment, policy support, budgeting, digital literacy, application responsiveness, infrastructure, and collaborations. Banyuwangi exemplifies best practices through robust leadership and coherent rules; Metro advantages from considerable budgeting however encounters challenges in application integration; conversely, Ternate confronts large obstacles stemming from inadequate leadership, limited budget allocation, and deficient infrastructure. The paper indicates that effective SPBE implementation relies on the interplay of these strategic determinants and necessitates asymmetrical policy responses customized to local settings. These findings offer pragmatic insights for expediting adaptable and service-oriented digital governance in Indonesia.
The digital transformation of population administration through Digital Population Identity (IKD) offers more efficient public services, but its implementation at the local level still faces a gap between institutional readiness and the community’s digital environment. This study aims to analyze the implementation of IKD and identify its supporting and hindering factors in East Tanjung Jabung Regency. The study employed a descriptive qualitative approach with six informants representing government and community stakeholders. Data were collected through in-depth interviews, observations, and documentation, then analyzed using an interactive model involving data collection, data condensation, data presentation, and drawing conclusions. The results indicate that IKD implementation is underway but has not yet reached its full potential. The competence and commitment of government officials, division of tasks, coordination, service procedures, and integration with the SIAK system are the main supporting factors. Conversely, limited budgets and facilities, uneven internet coverage, low digital literacy and community readiness, limited devices, and suboptimal integration with external services continue to hinder implementation. Key findings identify a gap between institutional readiness and digital environment readiness, indicating that government organizations’ readiness is insufficient without the support of infrastructure and public readiness. This study underscores the importance of aligning institutional capacity, digital infrastructure, public literacy, and service integration to achieve more inclusive and accessible digital identity services.
Dianovita Munawwarah, Catur Wahyudi, D. Adi· East African Scholars Journa...· 0 citations
Objectives: This study examines INA-DIGITAL as a flagship initiative for Indonesia’s Collaborative Digital Transformation (CDT) toward 2045, aiming to understand how multi-stakeholder collaboration, technological readiness, and citizen-centric principles shape digital governance. Prior work: Grounded in CDT theory, which emphasizes network governance and socio-technical systems, the research addresses challenges such as institutional fragmentation and digital divides. Approach: A qualitative design was employed using documentary analysis, secondary literature review, and NVivo 12 Plus for thematic coding, cluster analysis, and visualization. Results: Results reveal strong correlations among organizational readiness, citizen-centric service, and service delivery, confirming that progress in one area reinforces others. Narrative and mapping analyses highlight INA-DIGITAL’s positioning as a collaborative ecosystem integrating governance, technology, and public engagement. Implications: The study concludes that INA-DIGITAL exemplifies a holistic approach to digital transformation, though its success depends on balancing infrastructure readiness with accelerated service innovation. Limitations include reliance on secondary data and absence of primary stakeholder interviews, restricting generalizability. Value: Future research should adopt mixed-method approaches, integrate longitudinal tracking, and explore comparative cases across Southeast Asia, complemented by advanced analytics such as social network and sentiment analysis to deepen insights into collaborative mechanisms and public trust in digital governance.
Rio Yusri Maulana, A. Sutan, Aditya Romadhon et al.· Journal· 0 citations
This research investigates the execution of the digitalisation aspect of Ghana's National Public Sector Reform Strategy (NPSRS) (2018–2023) across three local government entities: Accra Metropolitan Assembly (AMA), Techiman North District Assembly (TNDA), and Nabdam District Assembly (NDA). Employing a qualitative case study methodology, data were gathered through interviews with 27 participants. The results indicate that the outcomes of digitalisation differ markedly depending on the local context. The AMA exhibited the highest degree of digital maturity, whereas the NDA fell behind, hindered by adverse technological, organisational, and environmental factors. Although the TNDA has made some progress with interactive digitalisation, it has not advanced to the transactional phase as the AMA has. The study identifies a significant relationship between local context and the success of digitalisation, highlighting that assemblies that are well-resourced in both human and capital resources tend to achieve superior reform results.
Maliha Abubakari, Fred Yeboah Agyemang, E. Clottey et al.· Africa Spectrum· 0 citations
This study aims to analyze the transformation of e-government in accelerating bureaucratic reform through the implementation of digital governance in Mataram City. This research is motivated by the demand for improving the quality of effective, transparent, accountable, and technology-based public services in the era of digital transformation. The implementation of e-government is seen as a strategic instrument in realizing modern governance that is able to increase the efficiency of public administration and strengthen public participation. However, the implementation of digital government in the regions still faces various challenges, such as limited system integration, human resource capacity, technological infrastructure, and community digital literacy. This study uses a qualitative approach with a descriptive research type. Data collection techniques are carried out through observation, documentation, and literature studies related to the implementation of the Electronic-Based Government System (SPBE) in Mataram City. Data analysis uses the interactive model of Miles, Huberman, and Saldaña which includes data reduction, data presentation, and drawing conclusions. The results of the study indicate that the implementation of e-government in Mataram City has contributed significantly to the acceleration of bureaucratic reform by increasing the efficiency of public services, information transparency, bureaucratic accountability, and the effectiveness of government administration. Digital transformation is realized through online-based population administration services, a digital licensing system, a public complaints application, and the integration of government information systems. This study concludes that strengthening digital governance through digital system integration, human resource capacity development, improving information technology infrastructure, and strengthening literacy and public participation are crucial factors in realizing sustainable digital bureaucratic reform in Mataram City
M. U. Akbar Jafar, Asfarony Hendra Nazwin, Cahyadi Kurniawan et al.· Jurnal Ranah Publik Indonesi...· 0 citations
Indonesia's public service digital transformation has been reinforced by Presidential Regulation No. 95 of 2018 on Electronic-Based Government Systems (SPBE), yet its implementation in rural areas continues to face infrastructure, institutional, and digital-literacy constraints. This article conceptually examines the quality of digitally based public services in population administration in remote rural areas, using Cisewu Sub-district, Garut Regency, as an illustrative context. The study employs a library research method with a qualitative-descriptive approach and critical content analysis of 23 sources of academic literature, regulations, and policy documents, selected through structured inclusion-exclusion criteria. The analytical framework integrates SERVQUAL theory (tangibles, reliability, responsiveness, assurance, empathy) with digitalization and digital governance theory. The findings indicate that the success of digital population administration services in rural areas is determined by a layered interaction between infrastructure readiness, institutional capacity, and community digital literacy, with the tangibles dimension functioning as a structural precondition. This study formulates the concept of a social compensation mechanism and recommends a hybrid public service model that combines digital services with direct assistance from civil servants as an adaptive strategy for rural regions. The article contributes an integrative SERVQUAL-digital governance conceptual framework that is contextually grounded in the geographic and social conditions of rural Indonesia.
E. Hartanti, Ari Safrizal Wildan· International Journal Admini...· 0 citations
The emergence of new digital technologies requires local governments to adopt strategic government communication to preserve public trust. Despite substantial IT investments, many local governments face a productivity paradox where technology adoption fails to deliver public value due to sectoral egos and the cultural resistance of civil servants. To address this problem, this paper investigated the influence of digital governance (external communications) and digital upskilling (internal communications) on the acceleration of digital transformation and technology adoption performance within Indonesian local governments. A quantitative explanatory methodology was employed, utilising primary data collected through structured questionnaires distributed to 102 key strategic leaders (e.g., Regional Secretaries and Heads of Communication and Informatics Offices) representing digitally mature local governments. The data were analysed using Partial Least Squares Structural Equation Modelling (PLS-SEM). The results reveal a statistical anomaly where dynamic digital technology capabilities exert a significant negative direct effect on technology adoption performance (β = -0.560, p = 0.001). However, this disruptive effect is successfully reversed through a serial mediation ‘golden pathway’: implementing external digital governance, followed by internal digital upskilling, and transformation acceleration, which yields a massive positive indirect effect on performance (β = 0.636, p = 0.002). Finally, external digital communication and technological infrastructure are of little value unless accompanied by the internal digital upskilling of civil servants. This indicates that to improve public trust, the organisation’s internal communication, governance, and technology must be orchestrated in greater synergy.
Hendra Fatadona, Agus Rahayu, Disman et al.· Jurnal studi komunikasi· 0 citations
