Employees' Participation in Decision-Making: A Panacea to Organizational Performance in Commercial Banks in Nigeria
Abstract
The study was conducted to examine the influence of employee participation in decision-making on organizational performance of Zenith Bank Plc., Uyo, Akwa Ibom State. The Survey research design was adopted for the study. The population of the study consists of all core employees of Zenith Bank, (Oron road branch, Aka road branch, Abak road branch and Udo Udoma branch) Uyo, Akwa Ibom State, totaling one hundred and five (105) employees. The entire one hundred and five (105) employees formed the sample size of the study. The study adopted primary source of data. The instrument for data collection for the study was a structured questionnaire. Test of hypotheses were done using the descriptive and inferential statistics. The inferential statistics was simple linear regression technique. Findings of the study revealed that with an r2 value 0.912, there is a significant positive influence of consultative participation on organizational performance of Zenith Bank Plc, Uyo, Akwa Ibom State. Also, it showed that with an r2 value of 0.791, there is a significant positive influence of delegative participation on organizational performance of Zenith Bank Plc, Uyo, Akwa Ibom State. Furthermore, from the test of hypothesis three, it showed that with an r2 value of 0.864, there is a significant positive influence of employee engagement on organizational performance of Zenith Bank Plc, Uyo, Akwa Ibom State. The study concluded that consultative participation, delegative participation, and employee engagement are key aspects of employee participation in decision-making that positively influence organizational growth and performance. In line with the findings and conclusion of the study, it was recommended among others that the management of Zenith Bank plc, uyo, should establish a structured framework for consultative participation, ensuring employees' voices are heard and valued in strategic decision-making.