Digitalisasi UMKM Bengkel melalui Sistem Booking Servis dan Monitoring secara Real-Time
TL;DR
The study concludes that the proposed system can support more structured, efficient, and transparent workshop services and contribute to MSME digitalization.
Abstract
Digital transformation is increasingly important for micro, small, and medium enterprises (MSMEs), including vehicle repair workshops that still rely on manual registration, queue management, service records, and communication of repair progress. This study aims to design and implement a web-based service booking and real-time work monitoring system for workshop MSMEs. A qualitative research approach was applied using observation, interviews, literature review, and documentation. The system was developed iteratively using the Agile method and supports customer registration, service booking, customer and vehicle data management, reservation verification, mechanic work management, real-time status monitoring, notifications, payment recording, service history, and reports. The system was modeled using flowmaps, use case diagrams, activity diagrams, sequence diagrams, class diagrams, and an ERD. Black-box testing covered registration, login, booking service, real-time monitoring, payment, and reporting. The test results showed 100% success for all tested modules. The implementation also centralized operational data and improved the speed of information retrieval, while allowing customers to monitor vehicle repair progress without repeatedly contacting the workshop. The study concludes that the proposed system can support more structured, efficient, and transparent workshop services and contribute to MSME digitalization.