Work Experience and Emotional Intelligence on Team Performance: A Mediation-Moderation Model

Abstract

Background: Team performance is a crucial factor in achieving organizational goals and is influenced by both individual and team-related factors. Objective: This study aims to examine the effects of work experience and emotional intelligence on team performance, with collaboration as a mediating variable and work conflict as a moderating variable in service and manufacturing companies in the Greater Jakarta area (Jabodetabek). Methods: A quantitative approach was employed using a survey of 250 employees selected through purposive sampling. Data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) with SmartPLS 4. Results: The findings reveal that work experience and emotional intelligence have a positive and significant effect on team performance. Collaboration significantly mediates the relationships between work experience and team performance, as well as between emotional intelligence and team performance. However, work conflict does not significantly moderate the effects of work experience and emotional intelligence on team performance. Conclusion: These results highlight the importance of enhancing employees' work experience, emotional intelligence, and collaborative practices to improve overall team performance. The study contributes to the organizational behavior literature by providing empirical evidence on the roles of collaboration and work conflict in shaping team performance.