Aug 2026· International Conferences on Information Science and System· pp. 1-7· 0 citations· 28 references
Abstract
Digital transformation is essential for improving the competitiveness and resilience of Indonesian small and medium-sized enterprises (SMEs), yet adoption remains constrained by financial, technological, human resource, and organizational barriers. This study examines how these barriers affect digital adoption success and business performance by integrating the Technology-Organization-Environment (TOE) framework with a mediation-based PLS-SEM model. Using survey data from 650 small and medium-sized enterprises with 5–250 employees across manufacturing, retail, and service sectors, the study analyzes the mediating roles of management support and external assistance utilization. The results show that financial barriers are the strongest constraint, followed by human resource barriers. Management support and external assistance significantly mediate the relationship between barriers and digital adoption success, while digital adoption success positively influences business performance. The study extends TOE-based digital transformation research by explaining barrier-support-adoption-performance pathways in Indonesia’s archipelagic SME context. Practically, the findings highlight the need for targeted financial assistance, digital skills development, and accessible support programs for SMEs.
An integrated framework combining the Technology-Organization-Environment (TOE) framework, the Technology Acceptance Model (TAM) and the Diffusion of Innovation (DOI) theory is developed to provide a more comprehensive explanation of digital transformation adoption in Vietnamese SMEs.
H. L. Do, Thị Bùi, Ngoc Minh Dang et al.· SN Business & Economics· 0 citations
The rapid advancement of digital technologies has transformed how small businesses create value, communicate with customers, manage transactions, and sustain market presence. Yet participation in digitalisation programmes does not necessarily result in sustained digital business adoption among community-based micro and...
Norfazlina Ghazali, N. H. Asnawi, Nor Harlina Abd Hamid et al.· International journal of res...· 0 citations
Results indicate that customer pressure and entrepreneurial orientation significantly and positively influence SMEs’ behavioural intention to adopt digital technologies, whereas perceived usefulness, technological complexity, internal digital skills, and government policies do not have significant effects.
Rahinatu Haruna, Muftawu Dzang Alhassan, Yaw Afriyie· International Journal of Ent...· 0 citations
The findings reveal that digital transformation positively and directly enhances organizational resilience, and a complementary relationship between learning and innovation is uncovered, highlighting their mutual reinforcement in strengthening firms’ ability to withstand disruption.
Hoài Thị Nguyễn, Anh Nghĩa Việt Nguyễn, Nga Trần Thanh Nguyễn et al.· Journal of Science and Techn...· 0 citations
The findings indicate that e-commerce, cloud computing, customer relationship management, and digital marketing tools supported operational coordination, market reach, and customer engagement, but limited digital skills, implementation costs, cybersecurity risks, and infrastructure constraints restricted deeper adoptio...
Sundeep Kumar, N. Kumar, Akash Singh· Journal of Global Entreprene...· 0 citations
In the context of digital transformation becoming a strategic priority, understanding how it translates into business performance is particularly important for Vietnamese food enterprises, which face strong pressures related to quality, traceability, supply chain coordination, and regulatory compliance. However, prior...
Dũng Tiến Nguyễn, Hải Văn Thân, L. T. Nguyen· Journal of Science and Techn...· 0 citations
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