Beyond Take-Over Request: Exploring Human Intervention and User Interface Design for Remote Assistance in Automated Vehicles

Abstract

Remote assistance is emerging as an important approach for supporting automated vehicles in complex, ambiguous, or unforeseen situations. While remote assistance differs from traditional take-over in terms of operator location, control authority, intervention level, and scalability, both concern how humans should be involved when automated driving systems. Building on the well-established body of take-over request (TOR) research, this workshop examines how human intervention can be conceptualised and structured in remote assistance contexts. Participants will compare TOR and remote assistance, identify key dimensions of intervention, and discuss how these dimensions translate into user interface design implications. The workshop will produce an initial framework, interface design considerations, and a research agenda for supporting effective, timely, and scalable human intervention in remote assistance.