Aug 2026· INTERNATIONAL JOURNAL OF SOCIAL SCIENCES AND MANAGEMENT RESEARCH· 0 citations
TL;DR
The study concludes that the adoption of e-governance tools has positively transformed administrative processes, aligning with global trends in digital governance.
Abstract
This study examines the role of e-governance in enhancing administrative efficiency, transparency,
citizen participation, and data management within the Rivers State Ministry of Information
between 2014 and 2024. Anchored in the Technology Acceptance Model (TAM), the research
investigates how perceived usefulness and ease of use affect the adoption and effectiveness of
digital platforms in public administration. The study employed a survey research design, targeting
a sample of 125 staff members, selected through purposive sampling from a population of 192.
Data were collected using a validated structured questionnaire based on a four-point Likert scale
and analyzed using percentage mean scores and standard deviation with the aid of SPSS. Findings
reveal that digitization of government processes significantly improves public service delivery.
Digital platforms were found to enhance transparency and accountability, reduce corruption, and
foster responsible resource management. Furthermore, e-governance tools were effective in
improving citizen engagement, participation, and communication with government agencies.
Additionally, improved data accessibility and management were shown to positively influence
decision-making and policy formulation. The study concludes that the adoption of e-governance
tools has positively transformed administrative processes, aligning with global trends in digital
governance. To sustain these gains, the study recommends expanding digitization efforts, auditing
and securing digital platforms, promoting citizen-inclusive governance through technology, and
investing in data infrastructure and capacity building. The Technology Acceptance Model
provided a useful framework for understanding the dynamics of e-governance adoption in a
developing public administration context.
The advancement of information and communication technologies has significantly improved governance and service delivery within public institutions. E-governance as a result, emerged as a central mechanism for enhancing transparency, accountability, and administrative efficiency. In higher education sector, where administrative processes are complex and stakeholder expectations are increasingly demanding, the adoption of digital governance tools has become essential for improving institutional effectiveness, responsiveness, and service quality. This study examined the impact of e-governance initiatives on administrative efficiency at Rivers State University between 2007 and 2025. Anchored in the Technology Acceptance Model (TAM) and Systems Theory, the research investigated the implementation, effectiveness, and challenges of e-governance systems within the university's administrative framework. Anchored on the Technology Acceptance Model (TAM) and Systems Theory, the study assessed the level of implementation, effectiveness, and challenges associated with e-governance initiatives in the university’s administrative processes. A survey research design was adopted, and a sample size of 327 respondents was determined from a population of 1,800 academic and administrative staff using Taro Yamane’s formula. Purposive and simple random sampling techniques were employed to select respondents from key administrative units. Data were collected using a structured four-point Likert-scale questionnaire, and responses were quantified using mean scores and the Relative Importance Index (RII). Data analysis was carried out using descriptive statistics (frequency, percentage, mean, and RII) and inferential statistics, specifically the Chi-Square (χ²) test, with the aid of SPSS version 25 at a 0.05 level of significance. The findings revealed that e-record systems and e-procurement significantly enhanced administrative efficiency, while e-communication and e-participation tools were largely ineffective. Administrative processes such as course registration, fee payment, and records management showed substantial improvement, whereas student admissions processing remained relatively weak. Major challenges identified included poor internet connectivity, inadequate ICT infrastructure, and staff resistance to technological change. The findings reveal uneven digital transformation. Adoption did not significantly exceed the acceptable benchmark (x̄ = 3.054; p = .844), though transactional systems such as fee payment and student records were strongly implemented, while strategic tools including dashboards, transcript processing, and e-participation remained weak. Significant differences were found in system effectiveness (χ² = 174.293, p < .001), with e-records and e-procurement outperforming e-communication and e-participation. Administrative impact also varied significantly (χ² = 247.195, p < .001): registration, records management, and fee payment improved markedly, but admissions processing lagged. Implementation barriers were systemic (χ² = 189.464, p < .001), driven primarily by poor internet connectivity, staff resistance, and inadequate ICT infrastructure. The study recommends urgent upgrading of ICT infrastructure and improvement of internet connectivity, as well as continuous staff capacity building, to strengthen the effectiveness and sustainability of e-governance implementation in the university.
Wokoma, Benedicta Boma, Sunny-Dagogo, Precious· International journal of res...· 0 citations
This research investigates the impact of e-governance on administrative efficiency and service
delivery in Yenagoa Local Government Area, Bayelsa State, Nigeria. The primary objective was
to assess the impact of digital technology on the efficiency of local government administration in
the study area. This broad objective informed two interrelated specific objectives of evaluating the
challenges affecting the implementation of e-governance for administrative efficiency and
determining if e-governance wields a potential for enhancing service delivery in the study area.
Anchored on the theory of technological determinism, this study employed a mixed-methods
approach combining questionnaire-generated data and interviews of local government staff
officials and citizens with secondary data from relevant publications. Findings indicated that while
e-governance wields a potential for improving administrative efficiency, there were significant
barriers, such as inadequate infrastructure, limited digital literacy, and resistance to change
among public sector employees. The study concluded that strategic investments in infrastructure
and capacity-building initiatives are essential for maximizing the benefits of digital technologies.
Recommendations include fostering stakeholder engagement and developing tailored training
programmes to enhance digital literacy among local government employees and citizens. This
research contributes valuable insights into the challenges and opportunities of digital technology
in public administration, particularly local government administration, thereby informing future
policy and practice.
Ben Odon Grace· INTERNATIONAL JOURNAL OF SOC...· 0 citations
E-governance is one of the significant methods for modernization and enhancement of public administration and public service delivery. The present study has explored e-governance in increasing efficiency, transparency and satisfaction among citizens in Pakistan. The design of a quantitative cross-sectional survey was used and 300 citizens of Pakistan were selected for data collection with experience of using digital government services. The data has been collected by a structured questionnaire with the help of five point likert scale. The relationships between e-governance, public service efficiency, transparency and citizen satisfaction were analysed using descriptive statistics, Pearson correlation, reliability analysis and multiple regression. The results revealed that citizens' satisfaction had a mean score of 3.72 (SD = 0.73) public service efficiency 3.69 (SD = 0.76), transparency 3.64 (SD = 0.74), and e-governance 3.78 (SD = 0.71). The correlations of e-governance with public service efficiency, transparency and citizen satisfaction were all positive and significant (0.641, p < .001; 0.587, p < .001; 0.673, p < .001, respectively). The regression models accounted for 41.1%, 34.5% and 45.3% of the variance in efficiency, transparency, and citizen satisfaction, respectively. The study found that a good e-governance can facilitate more efficient, transparent and citizens-oriented public services. Further strengthening of digital infrastructure, Cyber Security, institutional coordination, digital literacy and designing platform for the users can enhance the performance of digital public services in Pakistan.
S. Farah, M. Asghar· Research Journal of Human an...· 0 citations
This study assesses the relationship between digital transformation and local public administration by evaluating citizen perceptions and governance outcomes of the Koronadal City Portal. Although e-governance can improve transparency and efficiency, Local Government Units (LGUs) in the Philippines face significant infrastructure and implementation challenges. This study fills a critical gap in the literature by investigating the self-reported evaluations of 405 clients who used the portal for business permit applications and renewals. In this study, a quantitative descriptive correlational design was used, with a modified survey instrument based on the OECD Digital Government Index (DGI) and good governance theory. A composite assessment of digitalization was carried out across four dimensions: digital by design, data-driven public sector, government as a platform, and user-driven, while governance outcomes were assessed with an emphasis on satisfaction, efficiency, and civic participation. Through statistical analysis using the mean, standard deviation, and Pearson’s Correlation Coefficient, it was found that the level of digitalization is “Very High” (M = 3.30), with the Data-Driven Public Sector dimension being the highest (M = 3.36) among all others. Similarly, governance outcome was rated as “Highly Evident” (M = 3.26). Ultimately, the analysis revealed a strong and positive correlation (r = 0.739, p = < .001) between digitalization and governance outcomes. Despite these promising results, the “User-Driven” dimension has been rated the lowest (M = 3.25), indicating a need for strong “closed-loop” feedback. The study found that digitalization is strongly associated with the City of Koronadal’s effective local governance. Recommendations include prioritizing inclusive service design, expanding the digital platform into a “one-stop-shop” model to streamline processes and improve overall transaction efficiency, and moving from passive feedback to active civic engagement so that technology investment results in a real, citizen-centric government.
Nyrrh Manlapao, Joy C. Calva· Journal of Interdisciplinary...· 0 citations
This study examined the effectiveness of e-governance services and their influence on the ease of doing business among small and medium enterprises (SMEs) in Cabanatuan City, Nueva Ecija. Specifically, the study assessed the effectiveness of e-governance services in terms of accessibility, efficiency, reliability, and responsiveness. It also identified the challenges encountered by SMEs in using digital government services and proposed possible improvements to strengthen digital governance implementation. The study utilized a quantitative descriptive research design, with data gathered through survey questionnaires administered to 52 SME owners, managers, and business personnel who have experience using online government services for permits, registration, and other business-related transactions.
The findings revealed that respondents strongly agreed that e-governance services are effective, particularly in terms of accessibility and efficiency. Respondents perceived online government services as accessible across different devices and helpful in reducing physical visits to government offices, minimizing paperwork, and improving transaction processes. The study further found that e-governance positively influences the ease of doing business by simplifying business registration, permit applications, and regulatory compliance. However, despite the positive perceptions, respondents also identified several challenges affecting the use of e-governance services. These include government website downtime, unstable internet connectivity, insufficient technical support, unclear instructions, and limited technical knowledge among users.
Moreover, respondents strongly agreed that improvements such as enhanced platform usability, integrated online government systems, faster processing of online applications, improved customer support services, and training programs for SMEs should be prioritized. The study concludes that e-governance services significantly contribute to improving business operations and administrative efficiency among SMEs in Cabanatuan City. Nevertheless, continuous enhancement of digital infrastructure, online platforms, and support services is necessary to strengthen the effectiveness, accessibility, and reliability of e-governance services and to promote a more efficient and business-friendly digital environment.
Laizy Lyn C. Alarilla, Ronnel C. De Guzman, Janice S. Leal· International journal of res...· 0 citations
This study aims to analyze the transformation of e-government in accelerating bureaucratic reform through the implementation of digital governance in Mataram City. This research is motivated by the demand for improving the quality of effective, transparent, accountable, and technology-based public services in the era of digital transformation. The implementation of e-government is seen as a strategic instrument in realizing modern governance that is able to increase the efficiency of public administration and strengthen public participation. However, the implementation of digital government in the regions still faces various challenges, such as limited system integration, human resource capacity, technological infrastructure, and community digital literacy. This study uses a qualitative approach with a descriptive research type. Data collection techniques are carried out through observation, documentation, and literature studies related to the implementation of the Electronic-Based Government System (SPBE) in Mataram City. Data analysis uses the interactive model of Miles, Huberman, and Saldaña which includes data reduction, data presentation, and drawing conclusions. The results of the study indicate that the implementation of e-government in Mataram City has contributed significantly to the acceleration of bureaucratic reform by increasing the efficiency of public services, information transparency, bureaucratic accountability, and the effectiveness of government administration. Digital transformation is realized through online-based population administration services, a digital licensing system, a public complaints application, and the integration of government information systems. This study concludes that strengthening digital governance through digital system integration, human resource capacity development, improving information technology infrastructure, and strengthening literacy and public participation are crucial factors in realizing sustainable digital bureaucratic reform in Mataram City
M. U. Akbar Jafar, Asfarony Hendra Nazwin, Cahyadi Kurniawan et al.· Jurnal Ranah Publik Indonesi...· 0 citations
