The demand for smart elderly care services and its influencing mechanisms among the elderly in Nanning, Guangxi, based on the theory of planned behavior

Abstract

The study highlights that elderly residents' positive evaluations of service functionality, convenience, and safety, along with multi-level support from family, community, and society, are crucial factors in enhancing the demand for smart elderly care services. A total of 630 participants joined in this study. Structural equation modelling (SEM) was used to examine research hypotheses. Attitudes, subjective norm and perceived behavioral control have a positive effect on Behavioral actual to use smart elderly care services directly and indirectly towards behavioral intention. Smart elderly care services can improve quality of life and foster social connections, providing emotional support and reducing feelings of isolation. Digital literacy is crucial; those with higher skills tend to have more positive attitudes, leading to greater intention to use these services. Perceived behavioral intention, which reflects seniors' beliefs about engaging with technology, is critical. Social support further motivates seniors to adopt these technologies. Understanding these dynamics is essential for stakeholders to promote smart elderly care services, ultimately enhancing the quality of life for older adults.