The Use of Artificial Intelligence Chatbots by Newly Diagnosed Cancer Patients: A Descriptive Phenomenological Study

Abstract

Simple Summary A cancer diagnosis is an experience that overwhelms an individual with uncertainty and anxiety, and the process of obtaining a clinical explanation is often navigated in isolation. In recent years, an increasing number of patients have been using artificial intelligence (AI) chatbots to cope with this uncertainty. In this study, 20 adults diagnosed with cancer in the past six months were interviewed to analyze why and how they use AI tools. Patients used chatbots to understand medical terms, find quick answers to their questions about the treatment process, and prepare for a physician’s consultation, and some learnt their diagnosis for the first time. One key finding is that the relief provided by using AI was temporary, and lasting reassurance came mainly from the physician’s explanation. The participants did not trust artificial intelligence unconditionally, comparing the answers they received with those from their physicians, and some suppressed this use for fear of being judged. These findings suggest that healthcare professionals should consider asking patients about chatbot use without judgment, and that support provided during the post-examination waiting process could be strengthened. This approach can contribute to patients feeling more secure and supported during times of uncertainty.