Bridging Healthcare Access Gaps: Assessing Telehealth Readiness and Barriers

Abstract

The expansion of telehealth services presents a transformative shift in healthcare accessibility, especially in regions facing socio-economic challenges like Puerto Rico. This study aims to assess the readiness of Puerto Ricans to adopt telehealth, focusing on understanding the population’s attitudes, preparedness, and the barriers impacting technology acceptance in healthcare. Employing the Technology Readiness Index (TRI) as a framework, this research evaluates the preparedness of Puerto Ricans for telehealth adoption by exploring the perspectives of various demographic, cultural, and regional segments. The survey captures key factors influencing acceptance, including perceived ease of use, anticipated benefits, and household access to digital tools. Beyond the TRI’s core dimensions—optimism, innovativeness, discomfort, and insecurity—this study also investigates familiarity with common telehealth practices to build a comprehensive profile of community readiness. By analyzing these factors, this research seeks to illuminate both the opportunities and obstacles for telehealth implementation in Puerto Rico, offering critical insights for healthcare providers and policymakers. The findings will support the design of strategies aimed at enhancing telehealth accessibility, bridging healthcare gaps, and promoting equitable healthcare delivery. This study aspires to contribute to the sustainable integration of telehealth, establishing a digital healthcare landscape that is accessible, effective, and aligned with the needs of Puerto Rican communities.