Navigating the Digital Shift: The Interplay of Organizational Support, Individual Behaviour, and Technology-Driven Training on Employee Satisfaction in the Indian IT Sector

Abstract

The rapid evolution of the Indian Information Technology (IT) sector necessitates a strategic transition from traditional training to technology-mediated learning ecosystems. This study examines the structural factors influencing the acceptance of digital training interventions and their ultimate impact on employee satisfaction. Drawing upon the Technology Acceptance Model (TAM), Innovation Diffusion Theory (IDT), and Organizational Support Theory (OST), proposed an integrative framework linking management/IT support and individual technology adoption to employee sentiment. Scale validation and hypothesis testing were conducted using a cross-sectional sample from an IT organization in Gurugram, India. Principal Component Analysis (PCA) and multiple linear regression demonstrate that both Technology Adoption and Management/IT Support significantly predict multifaceted Employee Satisfaction. These findings establish a reliable instrument foundation for full-scale corporate learning research and demonstrate that individual behavioral readiness remains a crucial driver of T&D success alongside organizational backing.