Review
Rubin Observatory's approach to providing sustainable scientific user support at scale
Melissa L. Graham
L. Guy
J. Carlin
C. Adair
Yu-Mi Choi
Gloria Fonseca Alvarez
Shen-Ming Fu
S. Greenstreet
G. Madejski
Garreth Martin
A. A. Plazas Malagón
A. Meisner
James E. Robinson
D. Tucker
C. C. Williams
J. Sick
F. Economou
Aug 2026 · Astronomical Telescopes + Instrumentation · Vol 14151, pp. 1415117 - 1415117-9 · 2 citations
· 18 references
Engineering
Abstract
An overview of the Rubin Observatory’s strategy to provide a sustainable community science model at scale, for thousands of users worldwide, including policies, guidelines, and workflows for documentation, tutorials, activities, user support, and issue resolution.