Learning management system development framework using Microsoft sharepoint

Abstract

The skills arise from experiences, work, and advice from experts are the result of employee learning and development. This is called “knowledge”, which acts as a guideline for organizations to share and communicate this knowledge to employees both formally and informally. One of the learning processes is Learning Management System or LMS. LMS is an application to support and tools for learners and system administrators that aims to improve organizational performance. The foundation for the organization's LMS was offered in this study via the use of Microsoft Office 365 to assist the development of work. The purpose of this research was to create an LMS framework based on the ITIL process. The process consisted of four phases: service strategy, service design, service transition and service operation. The results revealed that ITIL is one of the most powerful information technology services, particularly in education, in implementing LMS. ITIL proved to be a framework for information technology service management teams with the goal of meeting demand and enhancing knowledge exchange via organizational arrangements. Moreover, implementing ITIL increased satisfaction level for the users as it was capable of comprehending the task on their own. This study may also be utilized to numerous firms in order to enhance its personnel. Additionally, there was no need to squander budget on process development. Implication of the Thematic paper: ITIL is an effective tool to develop learning system in an organization that has limited resources. Especially small businesses with limited resources can also apply this international standard tool like ITIL as well.