Influence of digital literacy skills on service delivery in academic libraries in Ede, Osun State, Nigeria

Abstract

This study investigated the influence of digital literacy skills on service delivery in academic libraries in Ede, Osun State, Nigeria. The study adopted a descriptive survey research design. The total enumeration sampling technique was employed to ensure that entire population was included in the study. Data collected to address the research questions were analysed using frequency counts, percentages, mean, and standard deviation, while the hypothesis was tested using simple linear regression at the 0.05 level of significance. The findings revealed that the selected academic libraries provide diverse services, including circulation, reference, research support, institutional repository, electronic resource access, virtual services, Open Educational Resources (OER) support, reprographic services, serial management, and interlibrary loan services. The study further established that the overall level of service delivery in the libraries was high. Regression analysis showed that digital literacy skills had a significant positive influence on service delivery in academic libraries in Ede, Osun State (β = 0.698, p < 0.05), thereby rejecting the null hypothesis. The study concluded that digital literacy skills are critical to enhancing effective and efficient service delivery in academic libraries. It recommended regular digital literacy training for library staff, increased investment in digital infrastructure, continuous professional development.