Supporting Tutors in the Gig Economy with Automated Feedback: A Case Study on Ringle
Abstract
The rise of online tutoring platforms in the gig economy has made education more scalable, flexible, and on-demand. These platforms rely on learner evaluations as the primary feedback for tutors and platforms. However, such feedback offers limited guidance for tutors' improvement and makes it difficult to monitor tutor quality at scale. To this end, we explored AI-powered automated feedback and how tutors perceive and respond to it. We deployed a research probe on Ringle, a popular online English tutoring platform, that analyzed tutors' lessons and provided automated feedback. We then surveyed 36 tutors about their experience. Our findings reveal that while tutors perceived automated feedback more negatively than learner feedback, they found it useful for self-monitoring and understanding platform expectations, though discrepancies between them often caused confusion. Based on these insights, we propose design considerations for feedback systems for online educational gig platforms.
