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Scaling Sustainable Fashion: Consumer and Operational Insights from Human Collective

Abstract

This study investigates the factors influencing consumers’ intention to purchase sustainable fashion, with particular focus on the persistent attitude-behaviour gap between consumers’ stated commitment to sustainability and their actual purchasing behaviour. The research examines key demand-side factors, including attitudes towards sustainable fashion, willingness to pay, price sensitivity, and trust in sustainable fashion brands, alongside supply-side and operational factors that may influence consumers’ ability to make sustainable purchasing decisions. A mixed-methods approach is adopted, combining survey data from consumers with an interview with a staff member from Human Collective. The study aims to identify the main barriers and drivers affecting sustainable fashion purchasing behaviour and to explore the extent to which positive attitudes towards sustainability translate into actual purchase intentions. By considering both consumer and organisational perspectives, the research seeks to provide a more comprehensive understanding of the factors contributing to the attitude-behaviour gap. The findings are expected to provide insights for sustainable fashion brands seeking to strengthen consumer trust, improve accessibility, and develop strategies that encourage more consistent sustainable purchasing behaviour.

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