ANALYSIS OF WORK MOTIVATION AND WORK DISCIPLINE THROUGH JOB SATISFACTION AND ITS IMPACT ON EMPLOYEE PERFORMANCE AT RM. TORANI BALIKPAPAN

Abstract

This study aims to analyze the influence of work motivation and work discipline on employee performance, with job satisfaction serving as a mediating variable, at RM. Torani Balikpapan. The study employs a quantitative approach with an explanatory design. The research population consists of all 89 service staff members at RM. Torani Balikpapan; consequently, a census technique was used, involving the entire population as respondents. Data were collected via a questionnaire using a five-point Likert scale and analyzed using the Structural Equation Modeling-Partial Least Squares (SEM-PLS) method with SmartPLS 4.0 software. The results indicate that work motivation, work discipline, job satisfaction, and employee performance all fall into the high category. Measurement model testing confirms that all indicators meet validity and reliability criteria based on factor loading values, Average Variance Extracted (AVE), Cronbach's Alpha, and Composite Reliability. The structural model also demonstrates a good fit, with a Standardized Root Mean Square Residual (SRMR) value of 0.061; meanwhile, R² values ​​of 0.583 for job satisfaction and 0.634 for employee performance indicate that the model explains the relationships between variables at a moderate-to-strong level. Hypothesis testing confirms that work motivation and work discipline have a positive and significant influence on both job satisfaction and employee performance. Job satisfaction also positively and significantly influences employee performance and is proven to mediate the effects of work motivation and work discipline on performance. These findings suggest that enhancing work motivation and discipline supported by the fostering of job satisfaction will contribute to improved employee performance at RM. Torani Balikpapan.