Leveraging Artificial Intelligence in Supply Chain Project Management: Evidence from an Empirical Study on Operational Excellence
Abstract
This study examines the role of Artificial Intelligence (AI) in enhancing supply chain project management and operational performance in a dynamic business environment. As supply chains become increasingly complex, data-intensive, and disruption-prone, organizations are adopting AI-driven tools to improve forecasting accuracy, optimize inventory, streamline logistics, and strengthen decision-making. The purpose of this research is to assess the level of AI adoption, identify key application areas, and examine the relationship between AI familiarity and AI adoption while considering the broader roles of organizational readiness and governance mechanisms. A quantitative research design was employed using a structured questionnaire administered to 42 respondents, including supply chain professionals, project managers, data/AI analysts, students, and other business or technology-related participants. Data were analyzed using descriptive statistics, correlation analysis, and regression techniques. The findings indicate that approximately 57% of respondents reported current AI adoption within their organizations, while the mean AI familiarity score was 3.6 on a five-point scale, reflecting moderate awareness. Correlation analysis revealed a positive relationship between AI familiarity and AI adoption (r = 0.61), suggesting that increased knowledge supports adoption behavior. The results also highlight the perceived importance of AI training, organizational preparedness, and governance frameworks in maximizing implementation benefits. This study contributes to business analytics, operations management, and decision sciences by providing empirical insight into AI-enabled supply chain transformation. The findings offer practical implications for managers, policymakers, and industry stakeholders seeking to strengthen AI readiness, improve operational efficiency, and promote responsible AI adoption for sustainable supply chain excellence.