Discussion on Quality Model and Evaluation Methodology for WMS
TL;DR
A quality evaluation model and method tailored for WMS, encompassing four critical dimensions: query and retrieval, map display, thematic services, and productization services, is proposed, demonstrating the model’s efficacy in quantifying service quality, aligning closely with real-world user experiences.
Abstract
Abstract. The integration of internet technologies and geographic information systems (GIS) has positioned Web Map Services(WMS) as indispensable tools for daily life, with their service quality attracting significant attention. This study proposes a quality evaluation model and method tailored for WMS, encompassing four critical dimensions: query and retrieval, map display, thematic services, and productization services. Empirical validation was conducted through functional, performance, and productization evaluations of three leading domestic platforms, utilizing technical benchmarks and user-centric metrics. Results demonstrate the model’s efficacy in quantifying service quality, aligning closely with real-world user experiences. The framework provides actionable guidelines for regulatory bodies to monitor service compliance and for providers to optimize architectural designs, thereby addressing gaps in personalization and cross-border functionalities observed in current systems. Furthermore, this work highlights the necessity of integrating emerging technologies—such as real-time traffic data and AI-driven personalization—to meet evolving demands for energy efficiency, global connectivity, and hyper-localized services. By bridging technical assessments with practical governance needs, the study offers a strategic roadmap for advancing service quality, supporting the development of China’s digital economy, and enhancing societal well-being through reliable geospatial solutions.