Ambidextrous Business Architecture Governance for Digital Government Transformation: A TOGAF 10-Based Case Study

Abstract

Digital government transformation (DGT) through the electronic-based government system (SPBE) requires government organizations to maintain compliance while responding to emerging digital needs. In GovOrg, architecture governance remains documentation and approval-driven, whereas cross-unit process integration, AI-supported analysis, risk scoring, and business capability changes require a more adaptive governance approach. This study proposed an ambidextrous business architecture (BA) governance approach using TOGAF 10 to balance compliance and controlled adaptiveness in SPBE-based DGT. A qualitative single-case study was conducted using design science research methodology (DSRM), with selected TOGAF ADM phases guiding artifact development. Data was collected through semi-structured interviews with three GovOrg stakeholders and document triangulation. The proposed artifacts include BA requirements, requirement impact assessment, governance decision model, governance guardrails, and governance processes aligned with selected TOGAF ADM phases. The proposed artifacts were preliminarily evaluated by three GovOrg stakeholders and an external IT governance and enterprise architecture expert, indicating their utility, feasibility, consistency, and contextual fit, while the findings remain preliminary and limited to the GovOrg case, requiring further evaluation across multiple public-sector organizations.