E-Governance Optimization Strategy To Improve Public Services In Sumbersari Village, Sleman Regency

Abstract

The implementation of e-Governance is part of the changes in public services by utilizing information and communication technology. This study aims to analyze the implementation of e-Governance in population administration services in Sumbersari Village and develop optimization strategies based on the analysis of existing implementation gaps. The method used in this study is qualitative with a descriptive approach. Data collected through semi-structured interviews, observations, and documentation from seven informants selected using purposive sampling, then analyzed using the Information, Technology, Processes, Objectives and Values, Staffing and Skills, Management Systems and Structures, and Other Resources framework. The results show that in 2025, the use of digital services for Family Cards is estimated to reach 20% and 25% for Death Certificate services, indicating that people prefer to use services directly. The ITPOSMO analysis reveals gaps in implementation related to information, technology, processes, objectives and values, human resources, management and organizational structure, and supporting resources. The gap is caused by limited public understanding of digital services, disruptions to networks and applications, service procedures that are not yet fully user-friendly, uneven apparatus capacity, and organizational management that does not support the optimization of digital services and limited supporting resources. Based on the research results, the E-Governance optimization strategy is designed to strengthen socialization, provide digital services based on assisted digital services, increase apparatus capacity, optimize the use of information technology through collaboration with Dukcapil, and strengthen supporting technology infrastructure in accordance with the authority of the village government to create more inclusive digital public services.