Determinants of Employee Performance in the Digital Age: the Role of Technology Adoption, Communication Skills and Transformational Leadership Style in Oil and Gas Facility Maintenance Service Companies

Abstract

This study aims to examine the influence of technology-adoption leadership style and communication skills on employee performance at oil and gas facility maintenance service companies in the Jakarta area. This is a quantitative study. The sampling method used was purposive sampling to ensure that the sample obtained was appropriate for the study’s objectives. The population of this study consisted of employees at oil and gas facility maintenance companies in the Jakarta area, specifically project operations staff. The sample size was 211 respondents. Data analysis was performed using Structural Equation Modeling-Partial Least Squares (SEM-PLS). The results indicate that leadership style has a positive and significant effect on employee performance. Communication skills also have a positive and significant effect on employee performance. Technology adoption, furthermore, has a positive and not significant effect on employee performance.