Perancangan Sistem Informasi Helpdesk IT Berbasis Web dengan Menggunakan Metode Administrasi FIFO (First In First Out) ( Studi pada Departemen IT - PT Panorama Indah Permai )

Abstract

Abstract. The IT Department at PT Panorama Indah Permai (Saloka Theme Park) functions as a support unit providing IT Helpdesk services to handle technical issues and user requests. However, the current process is still manual, with ticket recording conducted spreadsheet and reporting carried out via Handy Talkie, telephone, and WhatsApp, resulting in unstructured documentation and delayed responses. Therefore, a web based helpdesk information system was developed to improve the efficiency of recording, managing, and task distribution. The system was built using the Laravel framework, PHP programming language, and MySQL database. The developed system is expected to provide an integrated platform that facilitates ticket status monitoring, management, and systematic documentation of requests, thereby accelerating problem resolution and improving the quality of IT services.