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From Social Media to Empathic Artificial Intelligence

Sep 2026 · Cambridge University Press eBooks · 56 references

Abstract

Social technologies have profoundly transformed how people communicate, form relationships, and experience social connection. This chapter synthesizes two decades of research on social media and messaging platforms to extract lessons for new forms of social technology, such as empathic artificial intelligence. We propose that prior attempts to identify universal effects of social technology on connection are largely uninformative due to substantial heterogeneity across studies. We highlight and briefly review three key sources of heterogeneity: (1) the type and features of the technology, (2) how it is used, and (3) who is using it. We recommend that future research explicitly consider these sources of heterogeneity to better understand how technological advances will affect social life – and how they can be better designed to promote connection.

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