Impact of E-Governance Initiatives on Public Service Delivery, Citizen Satisfaction, and Administrative Transparency in Developing Economies
TL;DR
It is highlighted that effective e-governance can improve administrative efficiency and citizen satisfaction when supported by inclusive digital infrastructure, responsive governance, accountability mechanisms, and user-friendly service systems.
Abstract
The present study examines the impact of e-governance initiatives on public service delivery, citizen satisfaction, and administrative transparency in developing economies. E-governance uses information and communication technologies to make government services more accessible, efficient, accountable, and citizen-centred. In developing economies, digital platforms such as online portals, mobile applications, digital identity systems, grievance redressal systems, e-payment services, and online certificates have transformed the interaction between citizens and government institutions. The study explores how e-governance improves service speed, reduces paperwork, minimizes corruption, enhances transparency, and strengthens public trust. It also analyses the role of digital literacy, internet access, institutional capacity, data security, and citizen awareness in determining the success of e-governance initiatives. The study highlights that effective e-governance can improve administrative efficiency and citizen satisfaction when supported by inclusive digital infrastructure, responsive governance, accountability mechanisms, and user-friendly service systems.