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AI and Empathy at a Crossroads

Sep 2026 · Cambridge University Press eBooks · pp. 1-12 · 17 references

Abstract

In 2023, the arrival of Chat GPT 3o heralded many viral conversations about what it means to interact with artificial intelligence (e.g., Roose, 2023). People read about individuals having extended conversations with chatbots, often leading to complex consequences that raise deeper questions. What do we mean by “empathy” in these spaces? What are the ethical consequences for building or using technology for emotional support? There have been cases of large language models giving better and more empathetic medical advice than trained medical workers (Ayers et al., 2023; see later replication by Ovsyannikova et al., 2025). There have also been popular write-ups about people developing relationships with Artificial Intelligence (AI) platforms explicitly positioned as romantic partners (Patel, 2024). In this introductory chapter, we will highlight core themes that unite the chapters throughout the volume, highlighting connections across social sciences, humanities, and engineering and computers science to juxtapose perspectives and illustrate connections and ongoing controversies.

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