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Exploring conflict-related behavioral intentions in AI and human role-playing interventions: evidence from behavioral experiments and linguistic analyses.

Aug 2026 · Cognitive Processing · 0 citations · 41 references
Medicine

TL;DR

AI may facilitate rapid de-escalation and communication initiation, whereas in this study the human counsellor's responses were more oriented toward emotional validation and relational repair, whereas AI responses were more structured and function-oriented.

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