Feedback engagement strategies and metrics for consumers in vulnerable circumstances: An empty rapid review and recommendations for further research
Across sectors, there is an increasing recognition of the need to identify and support consumers in vulnerable situations. To assess whether existing support measures are effective and how they might be improved, satisfaction surveys are commonly used. However, low response rates and the under-representation of the mos...
Verena Schneider, Gráinne Brady, Rita Couto et al.
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