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Gideon Mekonnen Jonathan

Stockholm University

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Review Open access Sep 2026

Responsible AI beyond compliance: governing everyday use in the public sector

By showing that AI use intensifies rather than replaces human judgment, the study underscores the continued centrality of human responsibility in public decision-making and suggests that effective AI governance requires a shift from restrictive, compliance-focused approaches towards enabling and adaptive strategies.

Gideon Mekonnen Jonathan · 0 citations
#explainable ai Sep 2026

AI-based chatbots and public value creation in digital government services

This study analyzes how a government-operated chatbot shapes citizen interactions and public value through emotional, thematic and behavioral dynamics and demonstrates how chatbot-mediated processes influence citizen experience in digital government.

Tehila Tigist Neguse, H. Gabay, Iris Reychav et al. · 1 citation
#generative ai Review Open access Aug 2026

Public-sector digital transformation in the age of generative AI

A systematic literature review of 125 peer-reviewed articles published between 2021 and 2026 to synthesise contemporary public-sector DT dynamics indicates that DT is predominantly conceptualised as a sociotechnical and public-value-oriented process shaped primarily by leadership, organisational culture and strategic a...

Gideon Mekonnen Jonathan · 3 citations · ⚡1

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