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Sponsored Artificial Intelligence: A Modern Approach, Global Edition Artificial Intelligence: A Modern Approach, Global Edition

Author

Jee-Sun Oh

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Review Aug 2026

Why do users resist chatbots? Exploring intrapersonal and systemic barriers in AI-based services

The findings reveal that technological anxiety, perceived incompetence, impersonality, and irrelevance significantly increase resistance, which in turn reduces intention to continue use, and privacy concerns and repetitiveness show limited effects.

Hyeon Jo, Jee-Sun Oh · 0 citations

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