"I Felt Very Seen, But Still Very Alone": Longitudinal Trajectories of General-Purpose LLM Use for Socioemotional Support
People increasingly use general-purpose chatbots such as ChatGPT, Claude, and Gemini for mental health and emotional support. We report a multi-stage longitudinal qualitative study of 18 U.S. adults, conducted from April to December 2025, combining initial interviews, a four-week diary study, focus groups, and exit int...
Meryl Ye, Briana Vecchione, Livia Garofalo et al.
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